About Us

Welcome to tenqelo

Welcome to tenqelo, an online shopping destination dedicated to making everyday shopping more convenient, accessible, and enjoyable.

At tenqelo, we believe that a positive shopping experience begins with clear information, thoughtful service, and a straightforward purchasing process. Our goal is to provide customers with a convenient way to explore products, discover suitable options, and complete their purchases with confidence.

We are committed to creating a shopping environment where customers can easily find product information, understand their purchasing options, and receive assistance whenever questions arise.

Our Brand

tenqelo is an independent online retail brand operated by Shaanxi Yuyanyingyouhong Technology Co., Ltd.

We focus on providing a convenient online shopping experience through accessible product information, an easy-to-use shopping process, and responsive customer support.

We understand that every customer has different needs and expectations. That is why we aim to make each stage of the shopping journey as clear and straightforward as possible, from browsing our product selection to receiving an order and accessing after-sales assistance.

As our business continues to develop, we remain committed to improving our services and building lasting relationships with our customers.

Our Commitment to Customers

Customer satisfaction is an important part of how we operate.

We believe that reliable service goes beyond simply offering products. It also means providing clear communication, reasonable after-sales arrangements, and assistance when customers need it.

Our service commitments include:

  • Clear Product Information: We aim to provide useful product descriptions and relevant details to help customers make informed purchasing decisions.

  • Convenient Shopping: We strive to maintain a straightforward browsing and checkout experience.

  • Order Assistance: Our customer support team is available to help with questions concerning purchases, payments, and delivery.

  • Transparent Policies: We provide accessible information about shipping, returns, refunds, and other important shopping conditions.

  • Customer Support: We welcome customer feedback and aim to address inquiries in a timely and helpful manner.

Shipping and Delivery

We understand that receiving an order is an important part of the overall shopping experience.

tenqelo provides available shipping options and applicable delivery information during checkout. Customers can review the relevant shipping charges and estimated delivery arrangements before completing a purchase.

We also provide order-related assistance to help customers with delivery questions, tracking information, and unexpected shipping concerns.

For complete details, please refer to our Shipping Policy.

Returns and After-Sales Support

We want customers to feel comfortable when shopping with tenqelo.

Eligible purchases may be returned within 30 calendar days after delivery, subject to the applicable return conditions.

Our standard after-sales arrangements include:

  • Personal Preference Returns: Customers are responsible for applicable return shipping costs.

  • Damaged or Defective Products: tenqelo covers applicable return shipping costs when a return is required because of a qualifying product issue.

  • Incorrect Products: tenqelo covers applicable return shipping costs when a return is required because of an error on our part.

  • Refund Processing: Approved refunds are generally processed within 5–10 business days after the returned product has been received and inspected.

  • Refund Method: Refunds are generally issued to the original payment method used for the purchase.

All returns require prior authorization from our customer support team. The designated return address and instructions will be provided after the request has been reviewed and approved.

For further information, please review our Return & Refund Policy.

Our Customer Service Philosophy

We value the trust customers place in our brand.

Whether you have a question before purchasing, need assistance with an existing order, or would like to share feedback about your experience, our team welcomes the opportunity to help.

We believe that clear communication and responsible customer support are essential to building a dependable online shopping experience.

Your feedback also helps us understand customer expectations and identify opportunities to improve our services.

Looking Ahead

At tenqelo, we are continuously working toward a more convenient and customer-focused shopping experience.

We appreciate every customer who chooses our store and supports our growth. Moving forward, we will continue to focus on accessible service, clear shopping information, and responsible after-sales support.

Thank you for visiting tenqelo and allowing us to be part of your online shopping journey.

Contact Us

If you have any questions about our products, orders, shipping arrangements, or after-sales services, please feel free to contact us through the following official channels.

Brand Name: tenqelo

Company Name: Shaanxi Yuyanyingyouhong Technology Co., Ltd.

Email: service@tenqelo.com

Phone: +86 29-38012579

Business Address:

Room 412, Unit 2, Building 6, Phase 2, Airport Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China, G146.

We appreciate your interest in tenqelo and look forward to providing you with a convenient and pleasant shopping experience.

Thank you for choosing tenqelo!