Terms of Service

Last Updated: November 11, 2026

1. Introduction and Agreement

Welcome to tenqelo!

These Terms of Service describe the rules and conditions governing your access to and use of the tenqelo website and online store.

Our online store is operated by Shaanxi Yuyanyingyouhong Technology Co., Ltd.

Throughout these Terms, the words "tenqelo," "we," "us," and "our" refer to our brand and the company operating this online store. The terms "you" and "your" refer to visitors, customers, and other individuals who access or use our Services.

Our Services include our website, product listings, shopping features, checkout facilities, customer support, and other related online functions.

By visiting our website, browsing our products, creating an account, or using any part of our Services, you acknowledge that you have read and understood these Terms and agree to comply with the provisions applicable to your use.

If you do not agree with these Terms, please discontinue using our website and Services.

These Terms should be read together with our other applicable store policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Terms of Purchase.

2. Eligibility and User Responsibilities

By accessing or using our Services, you represent that you have the legal capacity to enter into agreements under the laws applicable to you.

If you are not legally permitted to enter into an agreement independently, you should use our Services with the involvement of a parent, guardian, or other legally authorized representative where required.

When using our website, you agree to:

  • Provide accurate and complete information when requested.

  • Maintain up-to-date contact and account information.

  • Use our website only for lawful purposes.

  • Respect the rights of other customers and third parties.

  • Follow the conditions described in these Terms.

  • Avoid activities that may interfere with our website or business operations.

  • Use our Services in a responsible and appropriate manner.

You must not use our website in any way that violates applicable laws, infringes upon another person's rights, or compromises the security and functionality of our Services.

3. General Website Conditions

We aim to maintain a reliable and accessible online shopping environment for our visitors and customers.

We reserve the right to take reasonable measures to protect our website, Services, and business operations.

Subject to applicable law, we may restrict access to certain website features or Services when necessary to address:

  • Suspected fraudulent activities.

  • Unauthorized website access.

  • Security vulnerabilities.

  • Misuse of website functions.

  • Violations of these Terms.

  • Activities that may negatively affect other users.

You agree not to reproduce, duplicate, copy, sell, or commercially exploit any part of our Services without our express authorization or another lawful basis.

You must not attempt to interfere with the normal operation of our website or gain unauthorized access to its systems, databases, or related infrastructure.

Access to our website does not grant you ownership of any website content, business materials, or intellectual property rights.

4. Website Information and Accuracy

We make reasonable efforts to ensure that the information displayed on our website is useful, understandable, and accurate.

Our website may contain product descriptions, photographs, specifications, prices, promotional materials, service information, and other content.

However, occasional inaccuracies, omissions, or outdated information may occur.

Please be aware that:

  • Product images may appear slightly different because of lighting, photography conditions, or individual screen settings.

  • Product descriptions and specifications may occasionally require updates.

  • Product availability may change.

  • Pricing and promotional information may require correction.

  • Certain website functions may experience temporary interruptions.

  • Information may not always be updated immediately.

We do not guarantee that every item of website information will always be completely accurate, current, or free from errors.

We reserve the right to correct inaccuracies, revise website content, and make reasonable changes to our Services.

If an error materially affects an order already submitted, we will review the circumstances and communicate with the affected customer regarding an appropriate resolution, subject to applicable law.

5. Products and Availability

Our online store provides customers with access to the products presented through our website.

Product listings may include photographs, descriptions, specifications, available options, prices, and other relevant information.

We aim to present product details clearly so customers can make informed purchasing decisions.

Nevertheless, product availability and displayed options may change over time.

Where reasonably necessary, we may:

  • Update product descriptions and specifications.

  • Revise product images or listing materials.

  • Modify available product options.

  • Adjust product availability.

  • Remove discontinued or unavailable products.

  • Correct inaccurate listing information.

If a product becomes unavailable after an order has been submitted, we will contact the affected customer to discuss an appropriate resolution.

Any changes will be handled in accordance with applicable laws and existing contractual obligations.

6. User Accounts and Account Security

Certain features of our website may allow customers to create or access personal accounts.

If you register an account, you are responsible for providing accurate information and maintaining the confidentiality of your login credentials.

You agree not to:

  • Submit false or misleading account information.

  • Access another person's account without authorization.

  • Share login credentials in a way that compromises account security.

  • Attempt to bypass website security measures.

  • Interfere with account-related functions.

  • Use an account for fraudulent or unlawful activities.

If you believe that your account has been accessed without your permission, please contact our customer support team promptly.

We may implement reasonable security procedures and take appropriate action when unauthorized access or suspicious activity is identified, subject to applicable law.

Our handling of account-related personal information is described in our Privacy Policy.

7. Orders and Purchasing Activities

Customers may browse products and submit purchase requests through our online store.

Before completing checkout, you are responsible for reviewing the information associated with your order, including:

  • Product names and descriptions.

  • Selected product options and quantities.

  • Displayed prices.

  • Contact information.

  • Shipping address.

  • Available delivery methods.

  • Applicable shipping charges.

  • Payment information.

  • Final purchase amount.

Submitting an order does not necessarily mean that all order acceptance, payment verification, and fulfillment procedures have been completed.

Orders remain subject to successful payment confirmation, product availability, and applicable order verification.

If additional information is required to process a purchase, our customer support team may contact you using the details provided during checkout.

Further conditions concerning transactions and purchases are explained in our Terms of Purchase.

8. Pricing and Payment Information

Product prices and applicable shipping charges are displayed on our website and during checkout.

The final amount payable may depend on the products selected, quantities ordered, delivery method, and any applicable taxes or additional charges.

Our current shipping arrangements are:

Free Shipping

  • Shipping Fee: Free.

  • Eligible Order Amount: $39.00 and above.

  • Estimated Delivery Time: 10–15 business days.

Standard Shipping

  • Shipping Fee: $4.99.

  • Applicable Order Amount: $0.00–$38.99.

  • Estimated Delivery Time: 10–15 business days.

Both shipping options apply to all products, subject to the delivery destinations supported by our store.

The applicable shipping method and charges will be displayed during checkout.

By submitting payment, you confirm that:

  • You are authorized to use the selected payment method.

  • The information provided is accurate.

  • You authorize the relevant payment provider to process the transaction.

  • You agree to pay the total amount displayed during checkout.

Payment transactions may be subject to security checks and verification procedures established by the relevant payment provider.

If a payment cannot be processed or verified successfully, the order may not proceed through our standard fulfillment procedures.

Any applicable taxes or additional charges will be displayed during checkout where required.

9. Order Confirmation and Fulfillment

After successfully submitting an order, you may receive a confirmation message through the email address provided during checkout.

We recommend reviewing the confirmation carefully to ensure that the products, quantities, and delivery information are correct.

An order confirmation indicates that your order information has been received. It does not necessarily mean that every verification and fulfillment procedure has been completed.

Our order preparation procedures may include:

  • Reviewing submitted order information.

  • Confirming product availability.

  • Verifying relevant transaction details.

  • Preparing the purchased products.

  • Arranging shipment through the applicable delivery service.

If an order cannot be fulfilled because of product unavailability, significant pricing errors, payment problems, or suspected fraudulent activity, we will review the circumstances and contact the affected customer regarding an appropriate resolution.

If payment has already been collected for an order that cannot be fulfilled, an applicable refund will be arranged.

10. Shipping and Delivery

We provide shipping services according to the delivery options available through our online store.

Our current shipping arrangements are as follows:

Free Shipping

  • Available for orders of $39.00 and above.

  • Shipping Fee: Free.

  • Estimated Delivery Time: 10–15 business days.

Standard Shipping

  • Available for orders between $0.00 and $38.99.

  • Shipping Fee: $4.99.

  • Estimated Delivery Time: 10–15 business days.

Both shipping options are available for all products, subject to the applicable delivery destination and checkout conditions.

The delivery periods displayed on our website are estimates rather than guaranteed arrival dates.

Actual delivery times may vary depending on the destination, transportation arrangements, carrier operations, public holidays, weather conditions, customs procedures where applicable, and other circumstances affecting shipment movement.

Order preparation and shipping transit are separate stages. Any applicable preparation time should be considered separately.

For additional information, please refer to our Shipping Policy.

11. Changes and Cancellation of Orders

If you need to change or cancel an order, please contact our customer support team as soon as possible.

We will review your request according to the current order processing and shipping status.

If an order has not entered processing or dispatch, we will assess whether the requested modification or cancellation can be accommodated.

Once an order has entered processing or has been handed over to the shipping carrier, modifications or cancellations may no longer be possible through our standard procedures.

If an order has already been shipped, you may submit a return request according to our Return & Refund Policy.

If a cancellation is accepted after payment has been collected, the applicable refund will generally be issued to the original payment method.

Nothing in this section is intended to restrict cancellation rights available under applicable consumer protection laws.

12. Returns, Refunds, and Exchanges

We understand that customers may occasionally need to return a purchased product or request assistance after delivery.

Our standard after-sales arrangements are summarized below.

12.1 Return Period

Eligible purchases may be returned within 30 calendar days after the delivery date, subject to the applicable return conditions.

12.2 Personal Preference Returns

For eligible returns resulting from a change of mind, personal preference, or other reasons unrelated to a product issue or our fulfillment error, customers are responsible for the applicable return shipping costs.

12.3 Damaged or Defective Products

If a return is required because of a qualifying product issue, tenqelo will cover the applicable return shipping costs.

12.4 Incorrect Products

If a customer receives an incorrect product because of an error on our part, tenqelo will cover the applicable return shipping costs when a return is required.

12.5 Refund Processing

Approved refunds are generally processed within 5–10 business days after the returned product has been received and inspected.

12.6 Refund Method

Approved refunds are generally issued to the original payment method used for the purchase.

12.7 Return Authorization

Customers must contact our customer support team before arranging a return shipment.

Once the request has been reviewed and approved, we will provide the applicable return instructions and designated return destination.

The business address displayed on our Contact Us page is not necessarily the designated return shipping address.

Please refer to our Return & Refund Policy for complete eligibility requirements and procedures.

Nothing in this section is intended to limit mandatory consumer rights or remedies available under applicable law.

13. Acceptable Use of Our Services

We expect all visitors and customers to interact with our website responsibly.

When accessing or using our Services, you agree not to:

  • Engage in unlawful, deceptive, or fraudulent activities.

  • Attempt unauthorized access to our website, accounts, or systems.

  • Interfere with website security or normal functionality.

  • Upload or distribute malicious software, viruses, or harmful code.

  • Collect or misuse another individual's personal information without authorization.

  • Reproduce or commercially exploit protected website materials without permission or another lawful basis.

  • Use automated systems to access or collect website information in ways that violate applicable laws or disrupt our Services.

  • Submit false or misleading information.

  • Interfere with payment procedures or transaction security.

  • Engage in activities that may harm our website, business operations, or other users.

We reserve the right to investigate suspected violations and take reasonable measures to protect our Services, customers, and business interests, subject to applicable law.

14. Intellectual Property Rights

The content and materials available on the tenqelo website may be protected by copyright, trademark, and other applicable intellectual property laws.

These materials may include:

  • Brand names and logos.

  • Written content and product descriptions.

  • Product photographs and images.

  • Graphics and visual elements.

  • Website layouts and designs.

  • Original website materials.

  • Other published content.

Unless permitted by applicable law or expressly authorized by the relevant rights holder, you may not reproduce, distribute, modify, publish, or commercially exploit protected materials.

Your use of our website does not transfer ownership of any intellectual property rights to you.

All applicable intellectual property rights remain with tenqelo or their respective owners.

15. Third-Party Services and External Links

Our website may contain links to external websites, applications, or services operated by independent third parties.

We may also rely on external service providers to support our business operations.

These providers may include:

  • Payment processing services.

  • Shipping and delivery companies.

  • Website hosting providers.

  • Customer support platforms.

  • Analytics services.

  • Other operational service providers.

Third-party services may operate under their own terms, privacy policies, and security procedures.

We do not control independent external websites and cannot guarantee their content, availability, security practices, or privacy procedures.

The inclusion of a third-party link does not necessarily represent an endorsement of the linked website, its products, or its operators.

We encourage customers to review relevant third-party policies before using external services or providing personal information.

16. Shopify Platform

Our online store is powered by Shopify, which provides the e-commerce platform and technology that enable us to operate our website and offer our Services.

Shopify supports various online store functions, including website infrastructure, checkout functionality, order management, and related e-commerce services.

Shaanxi Yuyanyingyouhong Technology Co., Ltd. operates the tenqelo online store and is responsible for its customer-facing business activities in accordance with applicable laws and our published store policies.

Purchases of products offered through our store are transactions between customers and the company operating tenqelo.

Shopify provides the underlying e-commerce platform and related technical services.

Information submitted through our website may be processed by Shopify and other service providers to support website functionality, payment processing, security, analytics, and order fulfillment.

17. Privacy and Personal Information

We recognize that protecting personal information is an important part of maintaining customer confidence.

When you visit our website or use our Services, certain information may be collected and processed to support:

  • Website functionality.

  • Order management.

  • Payment processing.

  • Shipping and delivery arrangements.

  • Customer communication.

  • Website security.

  • Other legitimate business activities.

Our collection, use, storage, and disclosure of personal information are explained in our Privacy Policy.

We encourage all visitors and customers to review that policy to understand how their information is handled.

Personal information will be processed in accordance with our applicable privacy practices and legal requirements.

18. Website Availability and Modifications

We aim to maintain a convenient and accessible online shopping environment.

However, we cannot guarantee that our website will always operate continuously without interruptions, technical errors, or temporary service disruptions.

Interruptions may occur because of:

  • Website maintenance or system updates.

  • Technical problems.

  • Internet or network disruptions.

  • Third-party service interruptions.

  • Security-related measures.

  • Other circumstances beyond our reasonable control.

We may update, modify, suspend, or discontinue certain website features or Services when reasonably necessary for maintenance, security, or operational purposes, subject to applicable law.

We will make reasonable efforts to maintain the accessibility and functionality of our online store.

19. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its general content are provided on an "as available" basis.

Although we make reasonable efforts to maintain accurate information and reliable website functionality, we do not guarantee that:

  • Our website will operate continuously without interruptions.

  • All website information will always be completely accurate or current.

  • Every technical issue can be resolved immediately.

  • Third-party services will remain available at all times.

  • Our website will be entirely free from technical errors or security risks.

Nothing in this section is intended to exclude or limit product warranties, statutory guarantees, consumer protections, or other legal rights that cannot lawfully be excluded or restricted.

20. Limitation of Liability

To the maximum extent permitted by applicable law, tenqelo and Shaanxi Yuyanyingyouhong Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from your access to or use of our website or Services.

We are not responsible for interruptions, delays, or technical failures resulting from circumstances beyond our reasonable control, provided that this does not exclude responsibilities or obligations that cannot legally be excluded.

Nothing in these Terms is intended to exclude or limit liability for matters that cannot be excluded or limited under applicable laws and regulations.

Nothing in this section is intended to restrict mandatory consumer rights, statutory warranties, or remedies available to customers under applicable law.

21. Suspension or Restriction of Access

We may restrict, suspend, or terminate access to our website or certain Services when reasonably necessary, including circumstances where:

  • These Terms have been materially violated.

  • Fraudulent or unauthorized activities are suspected.

  • Website security or functionality is threatened.

  • Applicable laws or regulations require such action.

  • Continued access may negatively affect our website, business operations, or other users.

Where appropriate and permitted by law, we will take reasonable steps to notify affected users.

Any suspension or restriction will not remove rights or obligations that arose before the relevant action.

22. Events Beyond Our Reasonable Control

Certain circumstances may affect our ability to provide uninterrupted Services or complete certain business operations within expected timeframes.

These may include:

  • Natural disasters.

  • Severe weather conditions.

  • Public emergencies.

  • Transportation disruptions.

  • Government restrictions.

  • Internet or infrastructure failures.

  • Third-party service interruptions.

  • Other events beyond our reasonable control.

When such circumstances occur, we will make reasonable efforts to address the situation and minimize any resulting disruption.

Nothing in this section is intended to remove responsibilities that cannot legally be excluded under applicable law.

23. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable under applicable law, that provision will be interpreted or limited to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

24. Entire Agreement and Related Policies

These Terms of Service, together with our applicable store policies and other relevant agreements, govern your access to and use of the tenqelo website.

Additional conditions may apply to specific purchases, services, or website features.

Relevant store policies include:

  • Terms of Purchase.

  • Shipping Policy.

  • Return & Refund Policy.

  • Privacy Policy.

These documents should be read together where relevant to your use of our website or purchases.

If provisions overlap or conflict, they will be interpreted according to their specific subject matter and applicable law.

25. Consumer Rights and Applicable Legal Requirements

These Terms are intended to operate in accordance with applicable laws and regulations.

Nothing in these Terms is intended to exclude, restrict, or override mandatory consumer rights or protections available under applicable law.

If any provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.

Customers retain any rights that cannot legally be waived or restricted through these Terms.

26. Changes to These Terms

We may revise these Terms of Service periodically to reflect changes in our business operations, website features, Services, or applicable legal requirements.

Any updated version will be published on this page together with a revised Last Updated date.

Where required by applicable law, we may provide additional notice regarding significant changes.

We encourage visitors and customers to review these Terms periodically to remain informed about the conditions governing their use of our website.

The effective date and applicability of revised provisions will be determined in accordance with applicable law.

27. Contact Information

If you have questions about these Terms of Service, our website, or the Services we provide, please contact us using the official information below.

Brand Name: tenqelo

Legal Company Name: Shaanxi Yuyanyingyouhong Technology Co., Ltd.

Customer Support Email: service@tenqelo.com

Business Phone: +86 29-38012579

Business Address:

Room 412, Unit 2, Building 6, Phase 2, Airport Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China, G146.

For inquiries relating to an existing purchase, please include your order number and the email address used during checkout.

Thank you for visiting tenqelo. We appreciate your interest in our store and look forward to providing you with a convenient, transparent, and dependable shopping experience.